Job Description

As a Principal Software Rapid Response Engineer at Nokia, you will play a critical role in ensuring our customers' networks run smoothly by proactively addressing software and system issues. You will collaborate closely with cross-functional teams, including SW/FW/HW Engineering, Product Line Management, and Global Technical Support, to gather feature requirements and drive efficient recovery efforts during critical outages. Your work environment will be dynamic and fast-paced, shaped by the high demands of global ICPs. You will utilize your expertise in software systems and optical networks to troubleshoot and resolve complex problems, contributing directly to the continuous improvement of our software products. Join us to be at the forefront of technological innovation, leveraging your skills to enhance customer satisfaction and network performance. Collaborate with cross-functional teams including Software, Firmware, Hardware, Product Management, and Technical Support to swiftly resolve network issues impacting customer operations. Engage directly with global Internet Content Providers (ICPs) to gather feature requirements and support critical recovery efforts during outage scenarios. Analyze logs and conduct root cause analysis (RCA) to diagnose and isolate faults, driving corrective actions by development teams. Participate in the software/product release cycle, providing enhancements and ensuring robustness through effective debugging strategies. Optimize Software Verification Team (SVT) test plans based on real-world ICP use cases to enhance product quality and reliability. Lead discussions with architecture teams to recommend necessary changes, ensuring products meet evolving ICP needs and performance standards. Develop tools and knowledge bases to empower service teams, reducing field escalations and enhancing overall customer satisfaction. Implement engineering process improvements and best practices to streamline workflows and bolster product stability across releases. Minimum qualifications: Minimum 5+ years of experience in a software development organization Engineering degree or Master's in Computer Science or Electrical Engineering In-depth knowledge of optical network systems and L1 layer protocols Experience with QNX or Linux RTOS operating systems Strong troubleshooting and debugging skills in production and lab environments Preferred skills: Understanding of coherent communication systems and forward error correction algorithms Experience with SDN technologies like OpenFlow or OpenStack Working knowledge of system control plane protocols such as OSPF, MPLS, and LDP Expertise in programming with C, C++, and Python for automation development Join us to create technology that helps the world act together. Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will positively impact people's lives and help build a more productive, sustainable, and inclusive world. We foster an inclusive culture where new ideas are welcomed, risks are supported, and authenticity is valued. What we offer: Continuous learning opportunities Well-being programs supporting mental and physical health Supportive employee resource groups and mentoring programs Diverse teams with an inclusive culture where people thrive and are empowered Nokia's commitment to inclusion: Nokia is an equal opportunity employer, making employment decisions regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, veteran status, or other characteristics protected by law. We are dedicated to fostering a respectful and inclusive environment. Join us and be part of a company where you will feel included and empowered to succeed. #J-18808-Ljbffr NOKIA

Job Tags

Similar Jobs