Job Description

Job Description

PURPOSE OF POSITION:

• The Grocery Clerk is responsible for assisting and servicing customers in the Grocery department. He/she must have excellent customer service skills, as they may work one on one with customers in the store. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate. He/she stocks and replenishes the Grocery shelves, Health & Beauty Care, Dairy and Frozen Foods cases and other miscellaneous areas. This includes the use of wheeled carts and/or pallet jacks to transport product from the backroom and cooler/freezer areas to the sales floor. He/she is responsible for pricing and rotation of product when necessary. Grocery clerks also unload trailer deliveries. He/she must maintain the Grocery area in a clean/sanitary and visually appealing manner.

ORGANIZATIONAL RELATIONSHIPS:

• This position reports to: Grocery Manager, Assistant Grocery Manager
• Position(s)that report directly to this position: Full time clerks may supervise, train, and

develop part time clerks when assigned.

ESSENTIAL JOB FUNCTIONS:

• Work in a courteous manner in a fast paced multi functional environment alone or with other people. • Assist in increasing sales by utilizing the five steps of retail selling - Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life. • Reading and completing an assignment sheet upon which the amount of product stocked each shift is recorded by the clerk. Other duties performed must be recorded as well.

• Load and unload product weighing up to 60 lbs. from pallets stacked to a height of 6 feet.
• Pull pallets weighing several hundred pounds from trailers into backroom areas and/or

onto sales floor.

• Lift and load 5-60 lb cases onto stock carts and push or pull large carts to stocking area.
• Open boxes and other containers with the use of a box cutter when appropriate.
• Manually remove product from cartons and replenish Grocery shelves and/or refrigerated

cases with product on a continuous basis. The continuous stocking of shelves requires significant repetitive motion as well as reaching above the shoulders for upper shelves and bending and/or stooping to reach lower shelves.

• Must work quickly and carefully while stocking items at a reasonable expectancy (R/E).
• Visually identify product and read display signs including shelf tags.
• Break down boxes (flatten) and transport to storage area.

JOB DESCRIPTION

Revised November 2009

ESSENTIAL JOB FUNCTIONS (CONT'D):

• Read display information and other documents (bulletins, etc.) when necessary.
• Work in a moderate/cool/cold environment.
• Visually identify and remove poor quality/outdated product from counters.
• Interact and communicate with others in a courteous and professional manner including

greeting and thanking customers. • Deal with some potentially difficult situations (such as dissatisfied customers).

ADDITIONAL JOB FUNCTIONS:

• Place broken down cardboard into cardboard baler (must be at least 18 years old).
• Making bales of cardboard which involves the wrapping and twisting of heavy gauge

wires to hold the bale together (must be at least 18 years old).

• Ordering product with the use of hand held computerized devices.
• Writing amount of backroom stock and affix to shelf when required.
• Lift and load product weighing up to 70 lbs.
• Sweep, clean up, and mop areas as assigned by supervisor.
• Clean display cases, shelving and fill supplies when needed.
• Taking verbal orders over the telephone and writing down pertinent information.
• Other duties as assigned.

ASSIGNMENT, REVIEW, AND APPROVAL OF WORK:

• The Grocery Manager or Asst. Grocery Manager generally assigns the work.
• Grocery clerk should review and get approval from his/her supervisor prior to performing

any work that was not previously assigned.

• The Grocery Manager generally prepares work schedules on a weekly basis.
• Time off requests should be made directly to the Grocery Manager within the appropriate

time constraints as dictated by the individual manager's preference.

RESPONSIBILITY AND DECISION MAKING AUTHORITY:

• Grocery clerks are responsible to respond to customer requests and provide good customer service.

• Grocery clerks should have a good knowledge of product location within the department.
• Grocery clerks are not to leave their assignment without notifying the supervisor on duty.
• Grocery clerks are responsible for knowing and understanding all Grocery specific

policies and procedures.

• Responsible for performing their work in a safe and ergonomically correct manner.
• Any unsafe working conditions must be reported to the supervisor on duty immediately.

RELATIONS WITH OTHERS:

• Must be able to relate to the following in a courteous and professional manner: o Customers o Supervisors o Co-workers o Store Management o Vendors o Other people with whom they have contact while on duty

JOB DESCRIPTION

Revised November 2009

KNOWLEDGE AND BACKGROUND REQUIRED:

• Must be at least 16 years old.
• If under 18 years old, a work permit or educational certificate may be required.
• Must be over 18 to perform some functions within the department.
• Excellent customer service skills.
• On the job training is provided.

KNOWLEDGE AND BACKGROUND DESIRED:

• Prior stocking experience.
• Ability to work quickly and accurately.
• High school graduate or currently enrolled in school.

WORKING CONDITIONS:

• Stores are usually open 7 days a week.
• Part time associates usually work between 8 and 36 hours a week.
• Full time associates usually work 40 hours a week.
• Grocery clerk requires the performance of repetitive tasks.
• Grocery clerk requires significant lifting and carrying of product.
• Retail store conditions are generally dry with moderate temperature.
• Grocery back room conditions are generally moderate.
• Cooler conditions may be wet or dry, and usually cold.
• Freezer conditions are usually very cold.
• Associates in the Grocery are usually scheduled according to peak stocking times.

GENERAL:

• This may be a part time or full time position.
• This is considered an entry-level position.
• Food safety awareness is required in this position.

MISCELLANEOUS:

• It is important to understand that all Grocery clerks must have the ability to deal with some potentially difficult situations (such as dissatisfied customers) to perform this position in a satisfactory manner. This position and job description are subject to change, with or without notice. The inclusion of specific duties and responsibilities in this job description is not intended to exclude other duties and responsibilities: From time to time the associate may be assigned duties and/or responsibilities in addition to or different than those set forth above. This job description, alone or considered together with other written or verbal statements of the Company or its representatives, is not a contract of employment, nor does it change the at-will status of any associate of Shaw's Supermarkets, Inc. About Us Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Albertsons

Job Tags

Full time, Contract work, Part time, Local area, Immediate start, Shift work,

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