Job Description

Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience. Answers the telephone promptly and provides friendly, helpful service to customers who call. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Cleans, processes, and cuts flowers appropriately. Responsible for department in absence of Manager, or Assistant Manager. Understands and processes FTD, interstore, Teleflora orders, and Internet Orders. Inventories product, evaluates status, cares for damaged product, and replaces where necessary. Fills customer orders completely and creates floral arrangements at their request, all in a timely manner. Ensures floral products are fresh in the shop and throughout the store. Cleans the floral area. Takes special requests for product either in person or over the telephone. Counsels customers regarding plants and floral care. Identifies key areas to place specials within the store. Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.). Orders flowers and supplies daily or as needed with the direction of the Floral Manager. Works with customer issues and product problems. Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers. Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time. Secondary duties include delivering product as necessary, sharing ideas for arrangements for customers (funerals, weddings, anniversaries, etc.), reading industry references, listening to floral experts, remaining open to new ideas, helping with and may decorate in store events, assisting in other areas of store as needed, and performing other job related duties and special projects as required. Supervisory responsibilities include instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities, and having the authority to recommend disciplinary actions. Requires ability to solve practical problems, do arithmetic calculations, file, post, mail materials, copy data, interview to obtain basic information, guide people and provide basic direction. Education: High School or three years of similar or related work experience. Physical requirements include ability to exert up to 50 pounds of force occasionally and perform various physical activities. Working conditions include store environment with pressure to meet deadlines, exposure to dirt, noise, chemicals, dampness, and temperature extremes. Equipment used includes standard floral tools and computer systems. Daily contact with public, customers, suppliers/vendors and FTD and Teleflora. Maintains confidentiality on orders placed.

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